The Solo Parent Sleep Coach

Terms & Conditions 

1. The purchase of a Sleep Programme Consultation/online coaching session (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

2. The full fee for The Solo Parent Sleep Coach services is due on booking your Consultation with The Solo Parent Sleep Coach.

3. If the Sleep Programme/online coaching session is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

Less than 24 hours notice – no amount will be refunded

48 hours notice – 50% of full amount will be refunded

More than 48 hours notice – 100% will be refunded to the client

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 24 hours of the booking time, The Solo Parent Sleep Coach, on a case by case basis, may accept a rescheduled appointment within 2 weeks of the original booking time. Subject to availability.

5. The Solo Parent Sleep Coach reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of The Solo Parent Sleep Coach cancelling, the Client will be offered a full refund or alternative dates if preferred.

6. In respect of each programme (the “Programme”) granted by The Solo Parent Sleep Coach to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client. This includes screenshots.

7. Advice given by The Solo Parent Sleep Coach is intended as advice related to infant and child sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

8. The Solo Parent Sleep Coach advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

9. If the Client’s child has an underlying health condition, The Solo Parent Sleep Coach reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

10. The Solo Parent Sleep Coach is contactable Monday- Friday 7am-7pm. Responses will be provided as soon as possible after receipt, subject to personal circumstances or holidays.

11. The Solo Parent Sleep Coach is willing to travel, on a case by case basis, to clients within Surrey. Should travel be necessary, the Home Consultation price will be reflected to cover all reasonable expenses incurred including but not limited to travel, travel time and accommodation.

12. The Solo Parent Sleep Coach reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to The Solo Parent Sleep Coach.

13. The Solo Parent Sleep Coach reserves the right to change the Terms & Conditions at any time.